How to Report an Error
Before Reporting An Error
Before reporting an error, please note the following limitations to the coverage information available via this website.
Self-Insured Employers
The WCIRB does not have information regarding employers that are legally self-insured. If the employer you are searching for is self-insured, you will not receive any search results. To determine if an employer is self-insured, visit the California Department of Industrial Relations Office of Self Insurance Plans website.
DBAs and Other Discrepancies in Employer Names and Addresses
Coverage information may not be available or complete for all employers due to limitations with the policy information, such as similar or duplicate employer names, or multiple or alternate locations and addresses for employers. If you are unable to locate information for an employer using the employer's address, try your search using alternate company addresses.
Federal Employer Identification Numbers (FEINs)
The WCIRB does not have FEINs for all employers. If you conduct a search based only on the FEIN and find no results, you should try your search again using the employer/company's name.
Timing of Data Reporting
Insurers are permitted up to 30 days to report policy data to the WCIRB and the WCIRB is permitted up to 30 days thereafter to reflect that data on this website. Changes to policy data that have occurred within the past 60 days may not be shown on the website. If you are searching for recent information (e.g., searching on February 1 for a January 1 policy), you should allow 60 days to elapse before trying your search again.
Missing or Inaccurate Information
If you are an employer (or the agent/broker or attorney of record for an employer) and you find inaccurate or missing coverage information pertaining to your company on this website, you should first contact your insurance company. The WCIRB cannot add, remove or edit policy data unless it has been reported to the WCIRB by the insurer in accordance with the regulations contained in the California Workers' Compensation Uniform Statistical Reporting Plan – 1995.
Each California insurer is required to have a policyholder dispute resolution process for resolving coverage information disputes, and insurers are required to respond to disputes in writing within 30 days. (See Title 10 California Code of Regulations Section 2593.6(b).) If an error is discovered, the insurer can report updated policy data to the WCIRB and the WCIRB will update this website within 30 days of receipt of the updated policy data. To obtain contact information for all California insurers, visit the California Department of Insurance website.
Disputes
If you are the policyholder and you have contacted your insurer, but were unable to resolve your dispute regarding inaccurate or missing coverage information, you may submit a dispute to the WCIRB using the Coverage Website Dispute Form. All Coverage Website Disputes Forms must include the following information:
- A detailed description of the coverage information that is missing or inaccurate;
- The name of the employer as shown on the insurance policy declarations/information page;
- The name of the workers' compensation insurer;
- The policy number;
- The policy inception and expiration dates;
- The name and contact information (if known) of the person at your insurance company who responded to your initial dispute inquiry; and
- Copies of any correspondence between you and your insurance company concerning this dispute.
The WCIRB will respond to your dispute in writing within 30 days from the date a completed dispute form, including all the information above, is received.